The experts, specialists, and Gurus of our industry! Meet an unparalleled line-up of local and international speakers.
Facilities Management - Tuesday 15 October, 2019
Adrian Jarvis, Director, FSI FM Solutions Middle East FZ-LLC
Andrea Deutschbein, Director FM - Soft Services, Emaar Facilities Management LLC
Andrea Yoko, Head of Soft Services, Ejadah
Francisco Ramalheira, Director – BD & Marcom, Enova Energy and Facilities Management, Enova
Jennifer Peltenburg, FM Director-UAE, Khansaheb Facilities Management
Julian Khalil, Director Soft Services, Farnek Services LLC
Mohamad Abou Laban, Chief Executive Officer, Deyaar Facilities Management
Paul Bullard, Business Strategy Director, FSI (FM Solutions) Limited (Global)
Prabhu Ramachandran, Founder & CEO, Facilio Inc
Sathish Rajendren, COO, Facilities Management Services, Knight Frank (India) Pvt. Ltd.
Stuart Harrison, CEO, Emrill Services
Vishal Kerkar, Group Head – Housekeeping & Support Services, NMC Healthcare - UAE
Director at FSI FM Solutions Middle East FZ-LLC
British national, Adrian Jarvis, has over 25 years’ experience and knowledge of facilities management service provision, processes and practices. With foundations in engineering management, Jarvis has been working for FSI since 1998 when the company was named Facilities Software International.
During his time at FSI, Jarvis has been at the forefront of the adoption of FM software technology by in-house facilities managers, maintenance contractors, and FM service providers. He has been responsible for managing major client relationships in all industry sectors, and has been involved with major projects in the UK, across Europe, the Middle East, Canada and Australia.
Director FM - Soft Services at Emaar Facilities Management LLC
Andrea overlooks and manages the Soft Services FM operation at the Dubai Mall and Emaar portfolio. She is an accomplished Soft Services FM specialist with more than 22 years of broad and diversified technical and operational experience in Facilities Management.
Andrea is specialist in managing major SFM operations such as the Bahnreinigung Karlsruhe with more than 900 railway stations in Baden Wuertemberg Germany, the “Doha International Airport” in Qatar and the largest shopping mall “The Dubai Mall”.
Head of Soft Services at Ejadah
Andrea Yoko has over 30 years of executive housekeeping and facilities management experience, including 20 years in the hospitality industry working as Executive Housekeeper in both the UK and UAE. She holds a NEBOSH National Diploma in Occupational Health & Safety, together with being a BSI Six Sigma Green Belt holder.
Andrea is responsible for delivering internationally-accredited housekeeping /soft services training to nearly 9,000 Ejadah personnel and oversees the delivery of consistent, compliant and world-standard housekeeping services across all Ejadah contracts.
In 2017, Andrea received from BICSc, The Colin Hasson International Award for promoting BICSc training and standards globally. Andrea is committed to maintaining high standards in the cleaning industry and to raising the profile of cleaning within the UAE facilities management industry, which will further drive efforts to achieve a higher level of performance for Ejadah clients.
Director - BD and MARCOM at Enova Energy and Facilities Management, Enova
Having been with Enova since 2009, Francisco was appointed Business Development & Marketing Director in September 2017. With an extensive operational background in, and knowledge of, different business models, as well as a proven track record consolidating and developing business units, he is the perfect fit for this role. Francisco was previously Director of Operations responsible for Bahrain, Qatar and Saudi Arabia, a position that went beyond operational delivery, entailing the management of supporting functions and direct responsibility for the business units’ financial results and business development.
Francisco has been a built environmental professional throughout his career and has been involved in more than 200 projects in Europe, South America and the Middle East.
FM Director at Khansaheb Facilities Management / MEFMA Strategic Committee Member
Jennifer Peltenburg has over 20 years in developing new business and product development at an executive level, in several diverse business initiatives, in dynamic service verticals including Facilities Management, Professional Services, Airports/Airlines, and Hotel industries.
For her relentless contribution to the UAE Facilities Management Industry, Jennifer was among only thirteen women from various industries to be awarded the esteemed Emirates Women Award for Innovation in 2019. As the FM Director - UAE, she leads and supports the management team in the next phase of growth for Khansaheb Facilities Management and continues to deliver effectively for its customers. She also heads up the ‘Best Practice & Innovation’ in FM subcommittee for the Middle East Facilities Management Association (MEFMA).
Director Soft Services at Farnek Services LLC
Julian Khalil has 13 years of experience in facilities handling management of commercial contracts, operations and client relations and project development and monitoring. He has a BSc in international business and economics and bachelor’s degree in business administration. Julian is proficient in English, German and Arabic.
Mohamad Abou Laban
Chief Executive Officer at Deyaar Facilities Management
Mohamad is responsible for overseeing all of Deyaar Facilities Management (DFM) operations, including delivering superior service to all customers and securing business beyond Deyaar’s property portfolio.
He is known for his passion towards his customers and the service quality delivered to them. Mohamad has a proven track record in implementing international best practices, improving safety standards, increasing profitability and driving efficiency.
Business Strategy Director at FSI (FM Solutions) Limited (Global)
Paul is a subject matter expert on Facilities Management and Computer Aided Facilities Management (CAFM) with a truly global view. He has over 22 years of experience working in the CAFM industry and has held various positions within software development, project management and operational delivery.
Paul has been personally responsible for some of the world’s largest and most prestigious FM software implementations. His current focus is specifically around FSI’s product strategy ensuring the most effective use of technology for FM. His current areas of interest include the Digital Workplace, Artificial Intelligence and the Internet of Things.
Founder & CEO at Facilio Inc
Prabhu’s career spans over 18 years of product, business, and customer experience focused on enterprise-scale software for IoT- based connected services, sustainable building solutions, and telecom network management. Facilio is an IoT and AI-driven enterprise platform solution that helps commercial building portfolios centrally manage facility operations and maintenance in real-time.
Prior to becoming an entrepreneur, he was the Director of WebNMS, the IoT division of Zoho Corporation. He is a pioneer in the field of SaaS and IoT.
COO at Facilities Management Services, Knight Frank (India) Pvt. Ltd.
Sathish is a senior business leader with over 16 years of rich experience in facilities, property and asset management and corporate real estate for occupiers, developers and investors.
His areas of expertise include, corporate real estate, strategic planning and business P&L, facility management, property & asset management, workplace strategy, supply chain & procurement and technology, systems & security.
CEO at Emrill Services
Stuart Harrison has over 27 years’ experience in technical, operations and senior business roles, across facilities management, construction and engineering projects, including managing services in critical environments, such as international gateway airports, hospitals and healthcare.
In 2017, Stuart implemented the first Energy Performance Contract (EPC) pilot project in the UAE, which achieved average building energy savings of over 26%. In the same year, Stuart developed the first NICEIC-accredited electrical training course in the UAE, introduced by Emrill to further raise electrical contracting standards in the Middle East.
Group Head – Housekeeping & Support Services at NMC Healthcare - UAE
Vishal Kerkar has 20+ years of experience in different industries including hotels, cruise ships, multiplex/retail and healthcare. He has been working as the Group Head – Housekeeping & Support Services for the past 7 years, responsible for making corporate policies, sourcing of contractors or service providers, negotiations and contracting, budgeting and the overall control of contractor’s performance covering services including housekeeping, security, pest control, laundry, waste management and more.
Cleaning Conference - Wednesday 16 October, 2019
Dorothee Stein, Head - Facility Care, Operations, Dubai Airports
Jiji Francis, Senior Director - Operations, Berkeley
Lakmal Mawella, Executive Housekeeper, Emaar Downtown Boulevard
Martin Victor Alva, Director - Digital Transformation, RazrCorp
Pamini Hemaprabha, Complex Executive Housekeeper, Le Meridien Mina Seyahi Beach Resort & Marina
Patrik Wennerland, Business Development Director EMEA, Amadeus
Dr Prashant Nasa, Specialist and Head Critical Care Medicine, Chairperson, Prevention and Control of Infection Department, NMC Specialty Hospital
Samy Khasawneh, GM-Middle East, Kiehl Group
Sarah Rodgers, Head of Soft Services, Emrill Services
Sree Neela Murugesan, Executive Housekeeper, Palace Downtown Dubai
Tatjana Ahmed, Housekeeping Manager, Functional Specialist Housekeeping, Sahari Village Housing Committee, Grand Hyatt Dubai
Vishal Nair, Head of Service & Application - Middle East, Buzil-Werk Wagner GmbH & Co KG
Head - Facility Care, Operations at Dubai Airports
Dorothee Stein is the Head of Facility Care at Dubai Airports and as part of her customer service delivery responsibilities she is in-charge of the FM Soft Services comprising of Cleaning Services, Waste Management, Pest Control, Landscaping, Indoor Plants and Passenger Trolley Services.
She leads a team of 270 in-house employees and 1700 employees are engaged on output-based contracts, working across all terminals and facilities at Dubai International and Al Maktoum International Airport, while continuously delivering 24 hour frontline services to airport stakeholders and 89 Million passengers in 2018.
Senior Director - Operations at Berkeley
Jiji has over 9 years experience and currently overseas the cleaning, MEP, security, ladnscaping and laundry divisions.
Executive Housekeeper at Emaar Downtown Boulevard
Lakmal Mawella has over 16 years’ experience in housekeeping in the hospitality sector, covering hotels and serviced apartments, he is passionate about ensuring guest comfort.
Lakmal started his journey as a Housekeeping Room Attendant, and his skills and enthusiasm were quickly recognised enabling him to progress in his career before joining Emaar Hospitality Group as an Assistant Housekeeping Manager in 2008.
He became Executive Housekeeper at Palace Downtown, before moving to Address Boulevard in March 2017. He currently oversees the operations of a 196-room hotel & 532 serviced residences managing a team of 150 associates.
Lakmal was previously awarded as “ Middle East Housekeeper of the Year “ by Hotelier Middle East Magazine.
Martin Victor Alva
Director, Digital Transformation at RazrCorp
Complex Executive Housekeeper at Le Meridien Mina Seyahi Beach Resort & Marina
Pamini Hemaprabha is a seasoned hotelier with 16 years of International experience in luxury hotels worldwide. Pamini has worked in more than 6 countries including India, UAE, Qatar, Myanmar, Rwanda, Austria and Egypt.
She has had many roles with renowned hotel brands across the UAE. Early this year she joined the Marriott Group of Hotels. Currently, she is the Complex Executive Housekeeper and looks after 400 plus keys with 15 plus outlets.
Pamini is a proud recipient of Best Executive Housekeeper of Middle East during Hotelier awards 2014. She was also recently awarded the Bést Women Achiever’s Award in Hospitality’ during the IWDA 2019 awards ceremony in Delhi.
Director - Business Development EMEA at Amadeus Hospitality, Sweden
Patrik Wennerland has spent over 20 years in hotel management, where he has held central senior leadership positions around the globe with Sheraton, Choice Hotels International, Swissôtel Hotels & Resorts, Golden Tulip Hotels and Park Plaza. His last hotel position was as Managing Director at UK-based lifestyle brand my hotels. The past 15 years Wennerland has spent with Amadeus, selling solutions to the hospitality industry in EMEA.
Dr. Prashant Nasa
Specialist and Head Critical Care Medicine, Chairperson, Prevention and Control of Infection Department at NMC Specialty Hospital
Dr. Prashant Nasa has authored more than 25 publications in international indexed journals. He is an active member of various international societies and reviewer with 10 international journals in the field of Critical Care Medicine. His special areas of interest include sepsis, infection control and prevention and poisoning.
GM-Middle East at Kiehl Group
Samy Khasawneh has managed the Kiehl Middle East for the last 12 years, covering the region of the GCC and East Africa countries. KIEHL is focusing on eco-friendly and sustainable cleaning solutions to protect and preserve the earth for future generations. Samy has the understanding that the efficient cleaning procedure is a basic part of successful and value conserving facility management. Efficient cleaning can be delivered, besides other factors, only if the user gets the entry to the right tool to do the proper job.
Head of Soft Services at Emrill Services
An experienced leader with 20 years management experience internationally, Sarah Rogers has been handling prestigious Hard & Soft Service Contracts in the Middle East. With over six years’ experience in FM, she is a qualified PBICSc, MIWFM, IOSH.
Sree Neela Murugesan
Executive Housekeeper at Emaar, Palace Downtown Dubai
Sree Neela Murgesan is a passionate hospitality leader with 16 years of hospitality experience with various brands such as Ritz–Carlton, Armani Hotels, Kempinski Hotel Muscat, Park Hyatt and Le Royal Meridien entailing assignments at UAE, Muscat & India. A pre-opening and renovation specialist, with expertise in keeping the efficiency of the team with reduced cost per room.
She focuses on extensive training and knowledge of the workforce under her, and thrives on delivering the results, with a proven record of guest and employee satisfaction.
Housekeeping Manager at Grand Hyatt Dubai
Tatjana Ahmed started her career in hospitality management in 1983 in Germany. Moving to the UAE in 1989, she started to specialize in housekeeping. She is now a Functional Specialist in housekeeping for Hyatt International and assists sister hotels inside and outside the Middle East during the pre-opening stage, during special events as well as carrying out operational reviews of the rooms division departments.
Awarded as Housekeeper of the Year in 2008 and 2010 by Hotelier Middle East, she is also a jury member for a number of awards. Her contributions to the housekeeping fraternity has earned her to be Nr. 21 on the list of the Top 25 Woman in the Hospitality Industry in the Middle East.
Head of Service & Application-Middle East at Buzil-Werk Wagner GmbH & Co KG
Vishal Nair, has a Post Graduate in Business Management from XLRI, and an Engineer in Biotechnology, is heading the Application Engineering Department for Middle East & Africa. He has 9 years experience in the cleaning industry and 3 years in diagnostics. His current focus is on customer segment activities for the MEA region including - training, seminars, product presentations and customer site audits. He designs innovative application engineering techniques that focus on sustainability, performance and value. Vishal represents the local face of Buzil Head Quarters service and application department in the Middle East market; driving customer satisfaction.
Gulf Laundrex presented by Texcare conference - Thursday 17 October, 2019
Ali Abul Azeez, Managing Director - RealX Solutions
Anil Shah, Textile Expert, Emirates Flight Catering & Senior Manage, Linencraft
Animesh Sharma, Director Laundry Systems (GCC), Electrolux Professional
Dharmaraj Marakkannu, Integrator , Phoenix Laundry
Elgar Straub, Managing Director VDMA Textile Care, Fabric and Leather Technologies
Manoj Rai, Director of Laundry, Madinat Jumeirah Resort, Dubai
Mohamad Abd Alwahid, Project Manager, Natronics International Inc.
Nikos Pastras, Global Application Expert, Fabric Care Solutions, Diversey
Nouri Al-Enezi, Joint Managing Partner and Co-Founder, JustClean
Rachit Ahuja, CEO, QDC Software, India
Stanley Lonappan, Operations Head - Laundry, Oman Aviation
Zulfikar Dhanse, Managing Director, Rising Enterprises Pvt. Ltd, Bahrain
Ali Abul Azeez
Managing Director at RealX Solutions
Ali Abdul Azeez has been handling large commercial laundries since 1983. He has handled all areas of laundry operations in almost all sectors including airlines, hotels, hospitals, retail chain, apartments, staff accommodation, oilfield offshore and onshore laundries and military laundries.
Director Laundry Systems (GCC) at Electrolux Professional
Animesh is working with Electrolux Professional as Director for Laundry Systems for GCC & Pakistan, with an experience of 12+ years in the Laundry Industry in GCC and India.
Animesh has worked at different levels in the laundry industry starting his career with a distributor as Sales Engineer. With a mechanical engineering background, he believes in technical sales and catering to the customer needs to provide a full solution for their laundry.
Integrator at Phoenix Laundry
As the Integrator at Phoenix Laundry, Dharmaraj Marakkannu is in charge of the overall operations of the Group. Based out of Navi Mumbai, Maharashtra, he oversees the laundry services of the group across India.
A textile technologist and specialist in laundry operations, Dharma has over 20 years of experience under his belt both within and outside India. He is a highly regarded professional in the industry and previously worked for several prominent 5-star hotel chains and private laundries, leading their laundry operations across the world.
Managing Director at VDMA Textile Care, Fabric and Leather Technologies
Elgar Straub has been in charge of VDMA Textile Care, Fabric and Leather Technologies since 1995 and of VDMA Bavaria section since 2000. With his long experience in garment and leather technology, he is one of the leading experts in this industry in Germany and beyond.
Global Application Expert, Fabric Care Solutions at Diversey
Nikos Pastras studied chemistry at the University of Athens and joined Diversey Greece in 2003. He soon took over the role of Commercial Laundry & Healthcare Sector Sales & Application manager. The outspread customer market structure in Greece allowed him to work with a variety of hospitality/healthcare customers, commission several brands of tunnel washers and solve complex laundry issues.
Nikos expanded his knowledge beyond laundry and into textiles by spending extensive time at Diversey's Institute for Textile Research in the Netherlands. In 2014 he moved to Dubai, supporting GCC countries and soon joined Diversey's Global Fabric Care Team. At present he's travelling the globe supporting professional laundries by leading innovative projects, commissioning new laundries and conducting laundry seminars.
Director of Laundry Operations at Madinat Jumeirah
Manoj Rai is currently working as Director of Laundry Operations in Madinat Jumeirah Resort and is responsible for the laundry and uniform room operations of the four hotels situated within the Madinat Jumeirah Resort complex. The resort laundry has state of the art laundry equipment including tunnel washers. On an average of 18 to 24 tonnes of laundry is processed daily in the resort laundry.
Manoj has 29 years of experience in laundry field and has worked in various hotel chains including Taj Hotels, Sheraton, Shangri-La and Jumeirah; managing the operation of the most luxurious hotels in UAE, India, Yemen and Myanmar.
Mohamad Abd Alwahid
Project Manager at Natronics International Inc.
Engineer Mohamad Abd Alwahid, has been a dynamic member of Natronic Int. Inc. since 2013. As a project manager, he has handled a vast range of projects for UAE’s biggest central laundries, five star hotels, theme parks and hospital facilities.
As an Industrial Automation Engineer, specializing in robotic programming and automation; he has gained expertise in consultancy and design of laundry set-ups ensuring efficient workflow; equipped with a vast arsenal of leading technologically advanced machineries and solutions—pioneers in their departments.
Mohamad's commitment and passion for know how in any concept has brought him so much knowledge and capability in laundry, dry cleaning, wetwash and conveyor systems for automation, collection and distribution toward sophisticated systems.
Co-Founder at JustClean, Dubai
With a mechanical engineering background, Nouri Al-Enezi alongside his brother Athbi, established Masbagti in Kuwait in 2016. It was the first market place application focused on dry cleaning and laundry services. Subsequently the business very quickly became a success and attracted the attention of Faith Capital. In 2017 it rebranded with the backing of Faith Capital to Justclean. What originally started as a local start-up is now a major enterprise which is expanding into other countries in the region.
CEO at QDC Software, India
Rachit Ahuja is a third-generation dry cleaner and Master’s degree holder in computer applications. Rachit’s passion lies in providing solutions for dry cleaners, their employees and most importantly their customers.
Head Of Laundry Operations at Oman Aviation Catering
Stanley has over 20 years’ experience in laundry. He has worked in hospitals, 5 star hotels, commercial and in-flight catering laundry.
Stanley is currently working with Oman Aviation Catering as head of laundry operations and is responsible for providing excellent service standard to airlines and its subsidiaries. His passion includes constant innovation and automation within the department to reduce cost and increase productivity by keeping abreast of all the latest technology within the laundry arena.
Managing Director at Rising Enterprises Pvt. Ltd, Bahrain
Zulfikar Dhanse is an entrepreneur behind several unique projects, including Phoenix Laundry which is a global chain of premium dry-cleaners serving retail customers as well as corporates like L&T, Lodha and Reliance.
He is also Managing Director of Rising Enterprises, the first Indian Private Limited Company to be operating on the EOS management system which is a unique arrangement and pursuit of certain critical elements inside any business. Rising Enterprises is pioneering this revolutionary management system adapted from EOS, called, the Rising Way and are now training leaders on this management system which ensures comprehensive organisational wellness.